The most reliable way to reach Dick’s Sporting Goods by phone depends on what you need. For general customer service and online orders, the most widely cited number is 1-877-846-9997. For corporate or investor matters, the verified headquarters line is 724-273-3400, as listed in the company’s filings with the U.S. Securities and Exchange Commission .
The 1-877-846-9997 number appears in a U.S. Consumer Product Safety Commission recall notice from 2020, which directed customers to call that toll-free line for information about recalled safety ropes . A 2019 CPSC recall notice for Ethos Pull-Up Assists also listed the same number, with hours of 8 a.m. to 12 a.m. ET Monday through Friday . These government records give the number a stronger paper trail than a typical directory listing.
The Better Business Bureau profile for Dick’s Sporting Goods also displays 877-846-9997 as an “Other Phone” number, though the BBB does not specify its exact purpose . For customers dealing with online orders, returns, or ScoreCard rewards questions, this is the line most consumer-facing sources point toward. It is not a store-specific number, so it should not be used for questions about local inventory or store hours.
The 724-273-3400 number is the strongest-verified contact point in the entire set of available records. It appears repeatedly in SEC filings for Dick’s Sporting Goods, Inc., tied to the corporate address at 345 Court Street, Coraopolis, PA 15108 . This is a headquarters line, not a customer service hotline. Calling it for a return or an online order issue will likely route you away from the help you need. It exists for corporate, investor, and business inquiries.
A second toll-free number, 800-690-7655, shows up in a few third-party listings. The BBB profile for a Cockeysville, Maryland location lists it as “Other Phone” without explanation . The National Golf Foundation business directory also lists 800-690-7655 under Dick’s Sporting Goods corporate headquarters . DexKnows repeats the same toll-free number alongside a local Raleigh listing . Because no official Dick’s page or government document in the available results confirms what this number connects to, treat it as unverified.
Individual store numbers are a separate category entirely. Directory data shows dozens of local Dick’s locations with their own phone lines, such as 708-675-3100 in Orland Park, Illinois, and 720-887-0900 in Broomfield, Colorado . These numbers only reach that specific store. They are useful for questions about local stock, store pickup, or in-store returns, but they cannot help with online order problems or corporate matters.Quick Bio: Ed Stack (Edward W. Stack)
Key context: Ed Stack took over the family business in 1984 when it operated just two stores in upstate New York . He served as CEO until January 2021, when Lauren Hobart became the third CEO in company history . Under his leadership, Dick’s went public in 2002 and completed the Foot Locker acquisition in 2025 . Forbes lists his residence as Sewickley, Pennsylvania .
The practical difference matters. A customer with a damaged online shipment needs the customer service line or the website’s Help Center. A customer wondering whether a nearby store has a specific bike in stock needs the local store number. A journalist or investor seeking comment from the company needs the Coraopolis headquarters line. Using the wrong channel wastes time on hold or gets transferred in circles.
For anyone unsure which number to trust, the safest first step is the official Dick’s Sporting Goods website and its Help Center pages. The SEC filings confirm the corporate address and headquarters number, and the CPSC recall notices confirm the toll-free customer line was active for product safety inquiries. Third-party directories can go stale, and numbers get reassigned. Verifying through a government record or a current official page is always the better move before dialing.
In short, 1-877-846-9997 is the number to try for customer service and order support, backed by federal recall notices. 724-273-3400 is the verified corporate line for headquarters matters. Store-specific numbers handle local questions only. The 800-690-7655 listing remains unconfirmed and should not be treated as an official customer service line without further verification.
What is the main customer service phone number for Dick’s Sporting Goods?
The most widely cited customer service line is 1-877-846-9997. This toll-free number appears in official product manuals and multiple U.S. Consumer Product Safety Commission recall notices, which list operating hours ranging from 8 a.m. to midnight ET on weekdays depending on the notice . It is the standard line for online orders, returns, and general inquiries .
Is the corporate headquarters number the same as customer service?
No, they are different. The corporate headquarters line is 724-273-3400, associated with the address 345 Court Street, Coraopolis, PA 15108 . This number is verified through SEC filings and Reuters company profiles, but it is intended for corporate and investor relations, not for resolving individual customer order issues .
Can I use the phone number to check my gift card balance?
Yes. The 1-877-846-9997 number is also cited as a way to check Dick’s Sporting Goods gift card balances by following the automated prompts . You will need your gift card number ready when you call.
What if I need help with a specific store rather than a general online issue?
Individual Dick’s Sporting Goods store locations have their own local phone numbers, which are separate from the corporate customer service line. These local numbers only reach that specific store and are useful for questions about local inventory or in-store pickup, but they cannot resolve online order problems.
What other contact methods are available if the phone lines are busy?
Dick’s Sporting Goods also offers live chat support through its website, with one consumer advocacy site reporting typical wait times of 1 to 10 minutes and availability seven days a week from 8 a.m. to midnight ET . A written contact form is also available on the company’s site for non-urgent matters .
